ACCURATE RELIABLE FIELD-SERVICE-CONSULTANT TEST SIMS - VALUABLE & PROFESSIONAL FIELD-SERVICE-CONSULTANT MATERIALS FREE DOWNLOAD FOR SALESFORCE FIELD-SERVICE-CONSULTANT EXAM

Accurate Reliable Field-Service-Consultant Test Sims - Valuable & Professional Field-Service-Consultant Materials Free Download for Salesforce Field-Service-Consultant Exam

Accurate Reliable Field-Service-Consultant Test Sims - Valuable & Professional Field-Service-Consultant Materials Free Download for Salesforce Field-Service-Consultant Exam

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Salesforce Certified Field Service Consultant Sample Questions (Q131-Q136):

NEW QUESTION # 131
Universal Containers wants to track the time a Service Resource spends on each step of more complex repair Jobs. This time could include travel, prep and on-site time.
How could the Service Resource's Time Sheet be configured to track the total time spent on each step?

  • A. Relate the Time Sheet Entries to the Work Order Line Item.
  • B. Relate the Time Sheet to the Service Appointment.
  • C. Relate the Time Sheet to the Work Order Line Item.
  • D. Relate the Time Sheet Entries to the Service Appointment.

Answer: A


NEW QUESTION # 132
A customer wants to return a defective product instead of scheduling a Service Appointment.
How should this product be tracked in Salesforce Field Service?

  • A. Create a Work Order and Work Order Line Item.
  • B. Create a Return Order and relate it to the Product.
  • C. Create a Return Order and Return Order Line Item.
  • D. Create a Product Request and Product Request Line Item.

Answer: C

Explanation:
This option allows tracking the return of a defective product and its replacement with a new one, ifapplicable.
References:https://help.salesforce.com/s/articleView?id=sf.fs_return_orders_overview.htm&type=5


NEW QUESTION # 133
Upon arrival for the service appointment, technician report a team of people is required to resolve the issue How can the dispatcher ensure the required resources are assign to the issue?

  • A. Create a new service appointment and assign to crew
  • B. Assign the existing work order to crew
  • C. Create a new work order and assign a crew
  • D. Assign the existing service appointment to the crew

Answer: D


NEW QUESTION # 134
Universal Containers (UC) wants to ensure that Technicians enter required information only once when completing Work Orders on the Salesforce Field Service mobile app. The information entered by Technicians needs to also update the Service Appointment and the Case that are associated to the Work Order.
What should a Consultant leverage to ensure the right data is captured fram the Salesforce Field Service mobile app?

  • A. Quick Actions that launch a Flaw on Cases, Work Orders and Service Appointments with required fields.
  • B. Process Builder on Case to update the Service Appointment and Work Order.
  • C. oO Quick Action on the Work Order that launches a Flow to update the Work Order, Case, and Service Appointment.
  • D. Lightning Component with required fields to update the Case, Work Order and Service Appointment.

Answer: C


NEW QUESTION # 135
A Dispatcher notices that the Crew assigned to a Service Appointment is missing a skill for the work assigned.
How can the Dispatcher update the Service Crew to meet those requirements?

  • A. Edit the Service Appointment and add a neew Service Resource.
  • B. Use the Crew Management tool to add Service Resources to the Crew.
  • C. Update the Service Crew on the Service Appointment's Work Type.
  • D. Create a new Service Appointment with a different Crew.

Answer: B

Explanation:
Explanation
This option allows updating the service crew to meet the skill requirements by adding service resources to the crew using a drag-and-drop interface. References:
https://help.salesforce.com/s/articleView?id=sf.fs_crew_management_tool.htm&type=5


NEW QUESTION # 136
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